Rosalie Teverow
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The app could be glitchy but overall it made sense - now, with the total revamp, the whole user friendly interface has disappeared. I'm not talking about having to get used to something new - things that were centrally located are no longer, things that were collected for convenience (ie, delays, planned reroutes, etc) are no longer. It takes so much longer to click through to the train schedule and it just feels silly.
41 people found this review helpful
MTA (Metropolitan Transportation Authority)
April 3, 2024
Hi, we're sorry for the inconvenience. We're continuing to make improvements based on user comments. If you'd like to leave feedback on what parts of the app are not working for you, you can do so right in the app. In the "More" tab, tap the "App Feedback" button and follow the prompts. Thank you!
Mike Wong
The new updated app is, unfortunately, nowhere near as good as the previous version and, in all honesty, not sure why there needed to be an update. UI is much more cumbersome, data is almost always inaccurate, and always asks for location data which is unnecessary. Think the MTA wanted to make this more robust and do much more than it really needed to... Bring back the old version, please. It was simple and did what we needed it to do and did it well.
33 people found this review helpful
MTA (Metropolitan Transportation Authority)
April 12, 2024
Thanks for your feedback! We know this is a big change, and we're planning future improvements based on user comments. If you'd like to leave specific feedback, you can do so right in the app. In the "More" tab, tap the "App Feedback" button and follow the prompts.
Stan Vaysburd
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Latest version (3/2024) is bloated, more frustrating to use and kills the battery. Used to be able to easily save favorites by train line and direction and see arrival times across multiple stations and bus stops at the same time in order to make connections. Now can only see one station at a time with all lines and directions showing mixed up in one place. Expected arrival time no longer shows up by default and time until arrival is inaccurate, as "arriving now" can mean several minutes away.
17 people found this review helpful
MTA (Metropolitan Transportation Authority)
April 12, 2024
Thanks for your feedback! We know this is a big change, and we're planning future improvements based on user comments, including making favorites easier to access. We appreciate your patience as we continue to make updates to the app.